EXPO8 Rearview now online

an event by STARTUP AUTOBAHN powered by Plug and PlayEXPO8 Rearview now online

A Customer Service Expedition – How to Create Moments of Real Happiness

T-Systems and voiXen optimize customer satisfaction with AI

When faced with a product issue or concern, customers expect quick and friendly help. But how can customer service satisfaction be increased? T-Systems teamed up on a pilot with…

MORE
Prev

Video 23 of 26

Next
LinkedinTwitterHackerNewsWhatsAppionicons-v5_logosRedditTelegram

Description & People

T-Systems and voiXen optimize customer satisfaction with AI

When faced with a product issue or concern, customers expect quick and friendly help. But how can customer service satisfaction be increased? T-Systems teamed up on a pilot with German startup voiXen. By means of artificial intelligence, voiXen’s algorithms analyze customer service conversations and with the results, operators can optimise call duration by up to five percent and training preparation by up to 75 percent. T-Systems is now integrating this module for quality assurance into its solution portfolio for customer centers. Additionally, voiXen operates its solution in Germany and is therefore subject to the General Data Protection Regulation (GDPR) and the German Data Protection Act. This means that T-Systems' customers receive a privacy compliant complete solution from a single source.

Peopleclick for more information

Sarah Rickes

Customer Understanding Officer

voiXen

Markus Nowack

Senior Solutions Sales Manager

T-Systems

Florian Pickert

Consultant for Digital Transformation

T-Systems

Pilot Partners

Information

  • Release Date

    September 24th, 2020 (Thu)
  • Time of Publishing

    2:20 PM CEST
  • Event

    STARTUP AUTOBAHN EXPO 8
  • Provider

    Youtube
  • Tags

    Day Two

    pilot videos

  • Open Stream Link
    Report a problem

Official EXPO 8 Press Release

Interested in what happened on September 23rd & 24th, 2020? You would like to share the experience with friends, co-workers or even a bigger audience?

Our Press Release got you covered – whether you prefer a german or an english version.

Press Release EXPO 8 (en)or Download

STARTUP AUTOBAHN
powered by Plug and Play

Pfaffenwaldring 19

70569 Stuttgart

Germany

marketing-ger@pnptc.com

EXPO 8 (Going infinite)

Copyright © 2020 Plug & Play Germany GmbH

Crafted with in Stuttgart